Privacy Policy

Introduction: the GDPR and the privacy

The General Data Protection Regulation (GDPR) is a regulation (EU 2016/679) with which the European Commission intends to strengthen and standardize the protection of personal data of citizens and residents of the European Union, inside or outside its borders. This regulation replaces the laws of the individual States in terms of privacy and is in force since 25th of May 2018.

For more information you can see the GDPR official text, the site of the data protection Authority and the dedicated page on Wikipedia.

According to the GDPR, this statement intends to explain clearly and simply which personal data are collected through this site, where they are stored, for how long, with what purpose and how you can update them or request their cancellation.

Who is the Data Controller: New Globus Viaggi

Florence-tickets.com, Italy-tickets.com, rome-tickets.com, milan-tickets.net, colosseum.tickets, pompeii.tickets, virtualuffizi.com and uffizifirenze.it (to which we refer as “Florence-Tickets”) are sites owned by New Globus Viaggi s.r.l. - VAT IT04690350485 to which later we simply refer as “New Globus Viaggi”.

New Globus Viaggi s.r.l., our company, is based in Florence, Via Pier Capponi 32, ZIP CODE 50132 (Italy).

New Globus Viaggi manages the sites listed above and controls the management of personal data as described in this statement, in accordance with the current privacy laws (General Data Protection Regulation (GDPR) - EU Regulation 2016/679).

You can contact us by email at newglobusviaggisrl@registerpec.it (PEC) or amministrazione@newglobus.it

On which legal basis does New Globus Viaggi collect and manage personal data?

New Globus Viaggi uses as a legal basis the need to process personal data for the execution of its services, which include the sale of products and tourist services, the transactional communication of orders in its Florence-Tickets catalog. Without collecting the requested data it would not be possible to provide the aforementioned services.

New Globus Viaggi then relies on its legitimate commercial interest to provide its services, promote them, prevent fraud and spam and improve its services.

Where required by applicable law, we will ask for your consent before processing your personal data for direct marketing purposes.

What kind of data does New Globus Viaggi collect on Florence-Tickets?

New Globus Viaggi collects the information that you provide us through the contact and / or purchase forms on this site. For users who request information or purchase products or services, such data includes your name, email, phone number and any other indication that you choose to write in your request.

For users who wish to join our affiliation program we collect data relating to the company name, official website, phone number and email, business interests, city and province, in addition to the date of the request and the site from which the request was sent.

For each submission of a form on our sites we collect data related to the browser and operating system used and IP address, to combat spam and to identify any usability problems of our sites with particular configurations and devices.

When you visit our sites we automatically collect some information. For example, your IP address, date and time of access to our site, the hardware, software or browser you use and information about your computer operating system and language settings. We also collect information about your clicks and the pages you've viewed, as well as information about which sites or marketing campaigns you've used to reach our sites.

Why does New Globus Viaggi collect this data on Florence-Tickets?

The data sent to us through the form of these sites are first used to provide information, including any offers, explicitly requested through the form itself.

For data relating to users wishing to join our affiliation program we collect the information that the user enters in the form in order to send, via email or phone, information and the contract to join the affiliation program as well as the related transactional communications of orders and anything else relevant to the service offered in case the user joins our affiliate program.

Only in case of explicit consent we can also send any offers relating to services related to visibility on our sites or in any case directed at products and services that we consider of your interest.

New Globus Viaggi keeps the requests in its archives for statistical purposes and as a backup, in order to be able to send it again if necessary.

For those who make a request or a purchase, New Globus Viaggi also sends an email confirming that the request or purchase has been correctly made and that email may contain information, including links to articles and offers on the sites of New Globus Viaggi.

Only in case of explicit consent, New Globus Viaggi may send further commercial communications by email or SMS containing information and offers on its Products and Services.

Further explicit consent may be required to send further commercial communications by e-mail or SMS containing information and offers from third parties or partners of New Globus Viaggi.

Finally the data entered in the forms can be used to show you customized online advertising campaigns (remarketing) instead of generic advertisements,  through specialized platforms such as Google Adwords, Bing Ads, Facebook Advertising and Criteo. In this case the users of the sites are grouped into virtual lists, in aggregate form not attributable to individual users, based on the information entered and the choices made on this site and on others owned by New Globus Viaggi, based on the site and pages visited and actions performed on the site such as sending a request or subscribing to the newsletter. In this way we try to show you advertisements targeted to your interests, through advertising platforms such as Google Adwords, Bing Ads, Facebook Advertising and Criteo, rather than generic ads.

Where the collected data are stored and for how long?

The data collected by both our forms and browsing our sites are collected through the following platforms:

• Google Analytics - for data relating to navigation and purchase on the site.

• Google Tag Manager - for data relating to navigation and purchase on the site.

• Criteo - for data relating to purchase, navigation and choices made on the site.

• InspectLet - for data relating to navigation and purchase on the site.

• Bing Ads - for data relating to navigation and purchase on the site.

• Google AdWords - for data relating to navigation and purchase on the site.

• Google Gmail - Each form generates an email addressed to New Globus Viaggi that keeps them in Gmail accounts (Google Suite)

• Pages Documenti Google - Data can be exported to documents stored in the Google service, Google Suite

• Mailchimp - for requests sent through the forms and inscriptions to our newsletter

• Amazon SES AWS - for requests sent through the forms and inscriptions to our newsletter

• On databases stored on our servers at the OVH.com provider

• On documents and databases kept at the headquarters of New Globus Viaggi in Florence, Italy.

• On documents and databases stored at the Amazon AWS service

The transmission of personal data as described in this Privacy Notice may include the transfer overseas to countries that do not provide comprehensive and complete data protection laws such as those of European Union countries. Where required by Community law, we will only transfer personal data to recipients that offer a level of adequate protection of personal data. Google, Bing, Amazon, Facebook, Criteo and Mailchimp are international leading companies and their servers are distributed all over the world, including outside EU countries. OVH.com has its own servers in Beauharnois, Canada. In some cases, data may also be stored in other data centers of the OVH.com network. For more information, please consult the OVH.com data centers network or contact us. New Globus Viaggi is based in Florence, Italy.

New Globus Viaggi relies on specific procedures to prevent unauthorized access to data, in addition to their improper use. Only authorized personnel can access personal data while carrying out their work. We keep your personal data for as long as we deem necessary to enable you to use our services, perform our services, advertise our services, carry out our business activities, to comply with legal obligations and resolve any disputes. All personal data stored by us are governed by this Privacy Policy. If you have questions about a specific data retention period for certain types of personal data we process, please contact us as indicated here below.

The data collected through the request and / or purchase forms arrive, in the form of an email, both at New Globus Viaggi, which manages the Florence-Tickets websites, and at the sender. Apart from the use stated in this statement, the data are not shared with any other third party.

The data collected through the forms with which the user wishes to join the affiliation program are not shared by New Globus Viaggi with any third party.

Data relating to the browsing and use of sites collected through tools such as Google Analytics are only shared in aggregate form (not attributable to individual users) with collaborators and partners of New Globus Viaggi.

Third parties to whom New Globus Viaggi entrusts the performance of certain activities such as tax compliance, IT or commercial consulting, fraud prevention, credit recovery. In these cases, the recipients of the communication are appointed as Data Processors.

Credit card data

The credit card details are processed and stored by Mercury Payment Services S.p.A. VAT 11247650150 - Gruppo Intesa San Paolo, located in Viale Giulio Richard, 7 - CAP 20143 Milan, which handles credit card transactions. It is always Mercury Payment Services S.p.A. which processes and retains data if it is requested that the recurring payment is made by automatic debit to the credit card or that the data is stored in such a way as to avoid providing it on the occasion of new purchases. Mercury Payment Services S.p.A. operates as the data controller by providing the policy and requesting, if necessary, consent to the processing. New Globus Viaggi stores only the first and last digits of the credit card to allow the user to easily identify it in the future.

How does New Globus Viaggi manage children's personal data?

The services offered by New Globus Viaggi.com are only intended for persons aged over 16 years. For people under the age of 16, use of our services is permitted only with the consent of the parents or legal guardian. If we become aware of the processing of data of persons under 16 years of age without the valid consent of a relative or legal guardian, we reserve the right to delete such data.

How can you check, update and possibly delete the personal data you have shared with New Globus Viaggi?

Upon request of the owner and in accordance with the current privacy laws (General Data Protection Regulation (GDPR) - EU Reg. 2016/679), New Globus Viaggi undertakes to check, modify or delete personal data in its possession.

To do this, the easiest way is to send an email to amministrazione@newglobus.it or newglobusviaggisrl@registerpec.it where you can ask us to check, update or permanently delete the data concerning you stored in our archives.

All our communication sent through the Mailchimp platform, the server of this website, through SMTP of the provider OVH.com or through Amazon SES AWS also provides a link from which you can update the data and consent and eventually choose not to be contacted again in future.

We do our best to respond promptly and comprehensively to every request as is our duty. In any case it is always the user's right to submit a complaint with the supervisory authority.

This Policy may be amended in the future, so visit this page regularly to learn about all updates.

Method of treatment

The processing is carried out through IT and telematic tools and/or manually (for example on paper) for the time strictly necessary to achieve the purposes for which the data have been collected and anway, in compliance with current regulations.

Optional supply of data

Apart from that specified for navigation data, users/visitors are free to provide their personal data. Their absence can only involve the impossibility to obtain what is required.

Rights of the interested parties

Users/visitors have the right to access data concerning them at any time and to exercise their other rights (ask for the origin of data, correction, updating or integration of inaccurate or incomplete data, cancellation or blocking those treated in violation of the law, or even oppose their use for legitimate reasons) provided for in Article 7 of the Privacy Code, by contacting the data controller directly through the website or through the data below.

Data Controller

New Globus Viaggi s.r.l. - Via Pier Capponi 32 - 50132, Firenze (FI) - VAT: 04690350485 - PEC: newglobusviaggisrl@registerpec.it

Since the installation of Cookies and other tracking systems operated by third parties through the services used within this Application can not be technically controlled by the Controller, any specific reference to Cookies and tracking systems installed by third parties is to be considered indicative. To obtain complete information, consult the privacy policy of any third party services listed in this document. Given the objective complexity linked to the identification of technologies based on cookies and their very close integration with the web functioning, the User is invited to contact the Data Controller if he/she wishes to receive any further information regarding the use of the Cookies themselves and any use of them – for example by third parties - made through this site.

Copyright

All the contents of the site, including text, photography and graphics are the property of New Globus Viaggi, except for those photographic contents owned by third parties and used with permission. All contents of the site are protected by Italian and European copyright laws, no content may be copied or  even partially imitated without the prior written consent of New Globus Viaggi.

How to contact us

For any clarification or further information regarding this privacy policy, the management of your personal data and the use of cookies on this site, you can contact us using the following contact form.

Last update: 24th May 2018